Refund policy

1. Overview

At Glam by Sana, we want you to love your purchase. If for any reason you’re not completely satisfied, this Return & Refund Policy explains how returns, exchanges, and refunds are handled for products bought through https://glambysana.com/.

Please read the policy carefully before placing an order. By purchasing from our website, you agree to the terms described below.

2. Eligibility for Returns

Items are eligible for return within 14 days from the delivery date unless otherwise stated on the product page.
To be eligible, the item must be:
- Unworn, unused, and in the same condition that you received it.
- With original tags, packaging, and any included accessories.
- Accompanied by the original receipt, order number, or proof of purchase.

3. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or other reasons. These include (but are not limited to):

Final sale or clearance items (marked “non-returnable” on product page).
Jewelry that has been worn.
Items damaged by misuse, improper care, or normal wear and tear.
Personalized or custom-made items unless faulty.

If you’re unsure whether your item is returnable, contact us at sanamajid128@gmail.com or +92 331 6582333.

4. Faulty or Damaged Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with: your order number, photos of the damage or defect, and a brief description. We will evaluate the issue and offer a replacement, repair, or refund (as applicable).

5. How to Request a Return

Email our support team at sanamajid128@gmail.com or call +92 331 6582333 with your order number and reason for return.
Our team will respond within 48 hours with return authorization and instructions.
Pack the item securely in its original packaging and attach the return authorization (if provided).
Ship the item using a traceable shipping method. We recommend keeping your tracking number until the return is processed.

Note: Returns sent without prior authorization may be delayed or refused.

6. Return Shipping & Costs

If the return is due to our error (e.g., wrong or faulty item), Glam by Sana will cover the return shipping cost or provide a prepaid shipping label.
If the return is due to buyer’s remorse, incorrect size, or change of mind, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.

7. Inspection & Processing

Once we receive your returned item, we will inspect it. Allow up to 7–14 business days for inspection and processing. We will notify you by email once your return has been processed.

8. Refund Method & Timing

Approved refunds will be issued to the original payment method used for the purchase.
Refunds typically appear within 5–14 business days depending on your bank or payment provider.
If you used a gift card or store credit, the refund will be applied as store credit.

9. Exchanges

If you need an exchange (e.g., for size), please indicate this when requesting the return. Exchanges are subject to stock availability. If the requested item is out of stock, we will offer a refund or store credit.

10. Cancellations

Orders can be canceled without penalty within 12 hours of placing the order if they have not yet been processed or shipped.
To cancel, email sanamajid128@gmail.com or call +92 331 6582333 with your order number.
If the order has already shipped, please follow the return procedure above.

11. Partial Refunds

In some cases, partial refunds may be granted, for example: items with obvious signs of use, items not in original condition, or missing parts not due to our error.

12. International Returns

International customers are responsible for customs, duties, taxes, and return shipping unless the return is due to our error.
Check with your country’s customs office for potential charges before returning.

13. Disputes

If you have any dispute about a return or refund, please contact us first at sanamajid128@gmail.com. We aim to resolve issues quickly and fairly. If we can’t resolve a dispute directly, you may pursue further channels available in your jurisdiction.

14. Changes to This Policy

Glam by Sana reserves the right to update this Return & Refund Policy. When we make changes, we will revise the Effective Date at the top of this page. Continued use of our site after changes means you accept the updated policy.