Shipping policy

1. Overview

Thank you for shopping with Glam by Sana. This Shipping Policy outlines how orders are processed, shipped, and delivered when purchased through our website https://glambysana.com/. By placing an order, you agree to the terms below.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
During sales, seasonal events, or high-volume periods, processing times may extend by an additional 2–5 days.
You will receive an email confirmation once your order has been packed and shipped.

3. Shipping Methods & Delivery Time

We offer domestic and international shipping through trusted courier partners. Estimated delivery times are:

Location	Estimated Delivery Time
Within Pakistan	3–7 business days
International	7–21 business days (depending on destination)

Note: Delivery estimates may vary depending on customs, weather conditions, strikes, or logistical delays beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on weight, location, and courier fees.
Free shipping may be offered during promotions or on minimum order amounts (if applicable).
International orders may include customs, duties, or import taxes which are the responsibility of the customer.

5. Shipment Tracking

Once your order is dispatched, a tracking number or link will be shared through email or SMS. You can use this to track your parcel in real time.

6. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details. Orders delayed or undelivered due to incorrect address or contact information will not be eligible for free replacement. Additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

While we strive to deliver orders on time, shipping delays may occur due to:

Courier service issues
Weather conditions
Customs clearance (for international orders)
High volume seasons

Glam by Sana is not liable for delays caused by third‑party courier services.

8. Lost or Damaged Packages

If your parcel is lost or arrives damaged:

Contact us within 48 hours of delivery/non‑delivery.
Provide your order number and supporting proof (photos for damaged items).

We will coordinate with the courier company for investigation and may offer replacement or compensation based on results.

9. Order Cancellation After Shipping

Once an order has been dispatched, cancellation is not guaranteed. If cancellation is requested after shipping, return and refund terms will apply as per our Return & Refund Policy.